To our valued customers and business partners,
As we all work together to manage through these unprecedented times, we wanted to share our thoughts and plans as we face the difficult challenge of responding to the coronavirus (COVID-
Our hearts and thoughts go out to the people who have been directly and indirectly affected by this unprecedented event. We appreciate, admire and thank the healthcare workers, local communities and governments around the world who are on the front line working to contain this coronavirus and help those in need.
Our top priority is the safety of our employees, all of you and the communities we serve. We will continue to monitor the developments of the COVID-
•Assembling kits for each driver that include items to help them protect their health and the communities’ health while delivering. As long as supplies are available, the kits will contain disposable food service gloves that the drivers don before each delivery and shed after facilitating the transaction. The driver will use a new set of gloves for each delivery. The kit will also contain Lysol spray or sanitizing wipes that can be used to disinfect the scanner and other items that are shared between driver and customer. If hand sanitizer is available, each driver will be provided with an ample supply to continuously sanitize their hands after contact with external surfaces or customers.
•Before every shift and prior to driver dispatch, we will provide a safety briefing on the importance of proper hand washing and remind employees to avoid touching their face, as well as reminding everyone to cover their mouths and noses when sneezing or coughing and washing hands immediately thereafter.
•We will make hand sanitizer readily available, when possible, for all members of the workforce while they are at work. Similarly, management will ensure hand soap is readily available in all FDL washrooms.
•We will follow CDC matrix recommendations relating to reports of confirmed or potential exposure of any FDL employee.
•We are preparing a protocol for handling instances of employee absenteeism related to COVID-
•Communication has already taken place with key staffing agency partners requesting their active support in ramping up our staffing pipeline in the event we need additional talent.
•We are developing a centralized reporting process through which Human Resources collects information about employee concerns to ensure consistency in handling of COVID-
•We have commissioned our cleaning vendor and additional cleaning vendors to ensure they are prepared to deep clean/thoroughly sanitize the workplace proactively as well as immediately upon confirmation of a verified case of exposure on FDL property.
•Should there be a more widespread outbreak in the local metro area, we are communicating the importance of social distancing practices in the workspace to avoid meetings or employee groups gathering in close proximity.
•We are preparing for remote work practices for personnel who are not critical to be on-
We will continue to proactively communicate with you regarding developments that have a direct or indirect impact on our service. We will also be asking for your continued support, collaboration and ideas as we work through this together. Here are some possible temporary considerations:
Again, we will continue to focus on how we can best serve you and your customers, although the reality is, we are in a temporary new normal, and we need your help. Our top priority is, and will be, the safety of our employees, their families, you and your families and the communities we serve.
Thank you for your support, understanding and assistance. May you and yours all remain safe and healthy.
All the best,
Mark A. Duffy
President & Chief Executive Officer